DELIVERY AND RETURNS

DELIVERY AND RETURNS

SHIPPINGS

We´re project offers flat shipping rates with DHL EXPRESS for International shippings and CORREOS for Spain shippings to ensure that your pieces will arrive to you in a safe and timely manner.

SHIPPING RATES

SPAIN : CORREOS (Free for shippings in Spain)
EUROPE & UK & SWITZERLAND : DHL  30€
US – NORTH AMERICA : DHL  45€ 
REST OF THE WORLD : DHL  50€ 

SHIPPINGS TIMETABLES

Items will be shipped from Spain within 2-3 business days from Monday to Friday. Once your order has been shipped, you will receive an email with your tracking information. Please note that for international orders, your purchase may be subject to customs fees, duties, or taxes, which you will be responsible for paying upon receiving your order. Signature confirmation upon delivery is required. We cannot be held responsible for any shipping delays, items lost in shipment, or cases where the item has been delivered but not found by the recipient. 

RETURNS

We´re project offers for sale rare second hand and vintage pieces, not new. Natural signs of wear should be expected. Before placing an order, please make sure to read item descriptions carefully. If you have any doubts about the size, measures or color of a piece, please don’t hesitate to contact us. 

If you wish to initiate a return, contact us via email at sales@wereproject.com to receive the necessary return instructions.

To return a purchase, your items must meet the following conditions:

–– The item must be in its original condition, with all accessories and labels intact. 

–– Be returned within 30 days of your delivery date.

–– Be returned with original tags and packaging.

Once we receive the returned product, we will carefully inspect it to ensure it has not been worn and that any defects match those present in the original item.

Magazines, books or catalogs cannot be returned. These may have minor defects of use and pages or part of them missing.

We´re project reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.  

 

RETURN RATES

SPAIN : CORREOS (Free returns in Spain)
EUROPE & UK & SWITZERLAND : DHL  30€
US – NORTH AMERICA : DHL  45€ 
REST OF THE WORLD : DHL  50€ 

REFUNDS

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account. Please note that original shipping and return fees are not refundable.